Refund policy
90-Day Money-Back Guarantee & Return Policy
At EverWell®, we stand behind our products and want you to feel confident trying them. That’s why eligible purchases are covered by our 90-Day Money-Back Guarantee.
90-Day Money-Back Guarantee
You have 90 days from the date you receive your order to try your EverWell® product and decide whether it’s right for you.
If you are not satisfied with your purchase for any reason, you may contact us within the 90-day period to request a refund.
Products do not need to be unopened or unused to qualify for the 90-Day Money-Back Guarantee. We understand that you may need to open and use a product in order to determine whether you are satisfied with it.
To request a refund, contact us at info@tryeverwellhealth.com with your order number and the email address used to place your order.
We may request reasonable information about your experience with the product to help us process your request and improve our products.
Eligibility
To qualify for the 90-Day Money-Back Guarantee:
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Your refund request must be submitted within 90 days of receiving your order.
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The purchase must have been made directly through an authorized EverWell® website or sales channel covered by this policy.
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You must provide valid proof of purchase or your order information.
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Refund requests are limited to the original purchaser and the applicable order.
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We reserve the right to refuse claims that show evidence of fraud, abuse, excessive refund activity, or misuse of this guarantee.
Unless we specifically request it, you are not required to return an opened or partially used consumable product in order to make a claim under the 90-Day Money-Back Guarantee.
If a physical return is required, our support team will provide instructions.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible at info@tryeverwellhealth.com.
Please include your order information and, where possible, photos showing the issue so our team can evaluate the problem and make it right.
Non-Returnable Items
For health, hygiene, and safety reasons, opened supplements, consumable products, and personal care products generally cannot be physically returned or restocked.
However, this does not prevent an eligible product from qualifying for a refund under our 90-Day Money-Back Guarantee.
Gift cards, personalized/custom products, hazardous materials, flammable liquids, and gases are not eligible for physical return unless required by applicable law.
Exchanges
We generally do not process direct exchanges. If you need a different product, please contact us. Where appropriate, we may ask you to place a separate order after your original return or refund has been processed.
European Union – 14-Day Right of Withdrawal
If your order is shipped to the European Union and applicable consumer law provides you with a statutory right of withdrawal, you generally have 14 days to cancel your purchase without providing a reason, subject to applicable exceptions.
Your statutory rights are separate from and are not limited by our voluntary 90-Day Money-Back Guarantee.
Certain sealed goods may be exempt from the statutory right of withdrawal once unsealed where applicable health or hygiene exceptions apply.
Refunds
Once we receive and review your refund request, we will notify you whether it has been approved.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time before the refund appears on your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@tryeverwellhealth.com.
Contact Us
For returns, refunds, damaged orders, or questions about our 90-Day Money-Back Guarantee, contact: